What Kind of Information We Collect
Whether accessing RAM Restaurant Group Online Services from your home computer, mobile phone, or another device, RAM Restaurant Group and its agents collect the information you directly provide. For example, we collect information when you register an account, join our loyalty program (hereinafter “Loyalty Program”), enroll in our mailing lists or text message campaigns, locate a restaurant, apply for a job, interact with anyone on our team, or otherwise communicate or transact with us through RAM Restaurant Group Online Services.
The information we collect includes information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to you (“personal information”). The categories of information we collect, which includes the kinds of information we have collected in the last 12 months, include the following:
When you visit a RAM Restaurant Group location, we may also collect your name from your payment card information that you input through an in-store kiosk in order to display your name when your order is ready.
You may choose to voluntarily submit other information to us through RAM Restaurant Group Online Services that we do not request, and, in such instances, you are solely responsible for such information.
Information Collected Automatically
In addition, we automatically collect information about your device and how your device interacts with RAM Restaurant Group Online Services. We also use Service Providers and business partners to collect this information. The categories of information we automatically collect, including what we collected in the last 12 months, include the following:
We use various tracking technologies to automatically collect information (“Tracking Technologies”), when you use RAM Restaurant Group Services, including the following:
For further information on how we use Tracking Technologies for analytics and advertising and your rights and choices regarding them, please see the “Analytics and Advertising” and “Your Rights and Choices” sections below.
How We Use the Information We Collect
In addition, as noted above, when you visit a RAM location, we may collect your name from your payment card information that you input through an in-store kiosk in order to display your name when your order is ready.
If and to the extent required by applicable law, we will obtain your consent to use information about you for certain purposes. For example, where required by applicable laws, we will obtain your consent to use your information in order to create and deliver personalized content, features, and promotions, including based on the amounts and types of purchases you make and benefits you receive, and to allow you to send communications or benefits to friends or family through RAM Restaurant Group Online Services if you and your friends/family are located in the US.
We use information that does not identify you (including information that has been aggregated or de-identified) for any purpose and without obligation to you except as prohibited by applicable law. For information on your rights and choices regarding how we use your information, please see the section entitled “Your Rights and Choices” below.
Disclosure of Information We Collect
We disclose information to entities that process the information on our behalf. These service providers provide us with services such as website hosting, professional services, information technology services and related infrastructure, customer service, marketing, e-mail delivery, auditing, and other similar services. We endeavor to contractually prohibit our service providers from retaining, using or disclosing information about you for any purpose other than performing the service for us, although we may permit them to use information that does not identify you (including information that has been aggregated or de-identified) for any purpose except as prohibited by applicable law.
We share information with vendors, including analytics and advertising technology companies. Vendors may act as our service providers, or in certain contexts, independently decide how to process your information. For more information on advertising and analytics, see the “Advertising and Analytics” section below.
Business Partners and Other Entities
We disclose information to our business partners and other entities for their own business purposes, including direct marketing purposes.
We do not generally sell information as the term “sell” is traditionally understood. However, to the extent the California Consumer Privacy Act is interpreted to include advertising technology activities such as those disclosed in the “Analytics and Advertising” section as a “sale,” we will comply with applicable law as to such activity. We disclose the following categories of personal information for commercial purposes: contact information and identifiers such as cookies, characteristics, commercial or transactions information, demographic information, service use data, internet or other electronic network activity information such as IP Address, geolocation data, and profile information such as inferences drawn. California residents have certain rights set forth in “Additional Disclosures for California Residents” below and should review that section to learn how to opt out.
Sweepstakes, Contests, Promotions
We offer sweepstakes, contests, surveys, and other promotions (each, a “Promotion”) jointly sponsored or offered by separate entities that may require submitting information. If you voluntarily choose to enter a Promotion, we share information as set out in the official rules that govern the Promotion as well as for administrative purposes and as required by law (e.g., on a winners list). By entering a Promotion, you agree to the official rules that govern that Promotion, and may, except where prohibited by applicable law, allow the sponsor and/or other entities to use your name, voice, and/or likeness in advertising or marketing materials.
Sharing at Your Request
We disclose information in order to perform services you request or functions you initiate, such as when you post information and materials on our message boards and forums. When you post information in a public forum it becomes public information, and you are solely responsible for that information. Once you have posted information, you may not be able to edit or delete such information, subject to the additional rights set out in the “Your Rights and Choices” section below. In addition, we may disclose information in order to identify you to anyone to whom you send communications through RAM Restaurant & Brewery Online Services, including through our gifting program.
Corporate Transactions or Events
We reserve the right to disclose information in connection with, or during negotiations of, any proposed or actual corporate reorganization, merger, sale, joint venture, assignment, purchase, transfer, or any other disposition or acquisition or business combination of all or any portion of our business, assets or stock, including in connection with any bankruptcy or similar proceedings.
Other Legal Reasons
In addition, we use or disclose information as we deem necessary or appropriate: (1) under applicable law, including laws outside your country of residence; (2) to respond to requests from public and government authorities including public and government authorities outside your country of residence; (3) to comply with subpoenas and other legal processes; (4) to pursue available remedies or limit damages we may sustain; (5) to protect our operations or those of any of our Affiliates; (6) to protect the rights, property, life, health, privacy, safety or property of Dunkin’ Brands, our Affiliates, you and others; and (7) to enforce our terms and conditions.
We share information at your request or direction, such as when you choose to share information with a social network about your activities on RAM Restaurant & Brewery Online Services.
We share information for any other purpose disclosed to you and with your consent.
Without limiting the foregoing, in our sole discretion, we may share aggregated information that does not identify you or de-identified information about you except as prohibited by applicable law.
For information on your rights and choices regarding how we share information, please see the “Your Rights and Choices” section below.
Social Media and Technology Integrations
Analytics and Online Advertising
We use Google Analytics and other companies for analytics services (i.e., to help us understand how users access and use RAM Restaurant Group Online Services). These services use Tracking Technologies to track the actions of users of RAM Restaurant Group Online Services, to measure statistics of user activity on RAM Restaurant Group Online Services, and provide other services relating to RAM Restaurant Group Online Services activity and internet usage. We also engage and work with agencies, advertisers, ad networks, and other technology services to serve advertisements about our products and services on RAM Restaurant Group Online Services and/or on other websites and services. For example, we place ads through Google and Facebook that you may view on their platforms as well as on other websites and services.
As part of this process, we incorporate Tracking Technologies into our RAM Restaurant Group Online Services (including our website and emails) as well as our ads displayed on other websites and services. Some of these Tracking Technologies track marketing efforts and deliver “interest-based advertisements” that may be more relevant to individual consumers by tracking your activities across time and services for purposes of associating the different devices you use, and delivering relevant ads and/or other content to you. For example, if your information indicates that you live in an area where a particular in-store promotion is going on, you may receive an advertisement on RAM Restaurant Group Online Services and/or on another entity’s website that is specific to that promotion. As above, the information collected and stored by any such entity remains subject to their own policies and practices.
We serve ads on and through other entities, such as Apple, Facebook, and Google, that are targeted to reach people (or people similar to people) who have visited our RAM Restaurant Group Online Services or are identified in one or more of our databases (“Matched Ads”). This is generally done by us uploading a customer list to a technology service or incorporating a pixel from a technology service on our RAM Restaurant Group Online Services, and the technology service matching common factors between our data and their data. For instance, we incorporate the Facebook pixel on our RAM Restaurant Group Online Services and may share your email address with Facebook as part of our use of Facebook Custom Audiences. Some technology services may provide us with their own data, which is then uploaded into another technology service for matching common factors between those datasets. To opt-out of receiving Matched Ads, please contact the applicable technology service. If we serve Matched Ads in Apple services, you should be able to click into the box in the lower right corner of such ads to find out how to opt-out or limit those ads. If we use Facebook Custom Audiences to serve Matched Ads on Facebook services, you should be able to hover over the box in the right corner of such Facebook ads and find out how to opt out. We are not responsible for such technology service’s failure to comply with your opt-out instructions.
We also use vendors in order to personalize our email offers based on your geographic location. We do this by sharing your IP address in real time when you view one of our emails with our vendors, who in turn use outside services to identify your location. This information is then merged with information in our systems, such as your email address and Loyalty Program activity, in order to target geographically relevant email offers to you.
To the extent the California Consumer Privacy Act is interpreted to include these kinds of Matched Ads or geographically targeted email offers activities as “sales,” we will comply with applicable law as to such activity. California residents have certain rights set forth in “Additional Disclosures for California Residents” below and should review that section to learn how to opt out.
For further information on Tracking Technologies and your rights and choices regarding analytics, please see “Information Collected Automatically” above and “Your Rights and Choices” below.
Your Rights and Choices
Review and Update of Account Information
You can visit the account section of the Toast Online Services to access, remove, or update certain account information we have on file about you and that you have submitted through the Toast Online Services. Alternatively, you may call Toast at (617) 682-0225 to request that it be updated or removed. We may require additional information from you to allow us to confirm your identity. Please note that if you ask us to remove information, we will remove it from consumer-facing parts of our Online Services, but may continue to store and use the information for internal analytics purposes as permitted under applicable law.
We may retain your information for as long as your account is active or as reasonably useful for commercial purposes. We will retain and use your information as necessary to comply with our legal obligations or data retention policies, resolve disputes, and enforce our agreements.
We send you occasional updates about our products, as well as special offers for savings at your local RAM location and third parties. We also send you “transactional or relationship” communications, such as notices to facilitate a transaction you have conducted or messages that provide information about your existing account. We require opt-in consent for text messages or push notifications.
If at any time, you decide you would rather not receive these types of communications, you can opt-out by following the instructions contained in those communications. For email communications, you may click the unsubscribe link at the bottom of any email sent from RAM Restaurant Group to opt-out, or emailing us at the email address set out in the “Contact Us” section below with the word UNSUBSCRIBE in the subject field of the email. Please note that your opt-out is limited to the e-mail address, phone number, or device used and will not affect subsequent subscriptions or, for e-mails, “transactional or relationship” communications, such as those about your account, transactions, servicing, or RAM Restaurant Group’s ongoing business relations.
Tracking Technologies Generally and “Do Not Track”
If you do not wish to receive Cookies or wish to manage when you accept Cookies in general, you may set your browser to reject or delete Cookies or to alert you when a Cookie is placed on your device. If you use multiple browsers on your device, you will need to instruct each browser separately. Your ability to limit Cookies is subject to your browser setting and limitations. Although you are not required to accept our Cookies, if you set your browser to reject Cookies, you may not be able to use all of the features and functionality of the RAM Restaurant Group Online Services. For example, you may not be able to add items to your Shopping Cart, proceed to Checkout, or use any products and services that require you to sign in. To find out more about Cookies, including how to see what Cookies have been set on your device and how to manage and delete them, visit www.allaboutcookies.org.
With respect to our mobile apps, you can stop all collection of information via the app by uninstalling the app. You may be able to exercise specific privacy choices, such as enabling or disabling certain location-based services, by adjusting the permissions in your mobile device. You can also reset your device Ad ID at any time through your device settings, which is designed to allow you to limit the use of information collected about you. Please be aware that if you disable or remove these technologies some parts of the RAM Restaurant Group Online Services may not work.
Your browser settings may allow you to automatically transmit a “Do Not Track” signal to the online services you visit. Note, however, there is no industry consensus as to what site and app operators should do with regard to these signals. Accordingly, unless and until the law is interpreted to require us to do so, we do not monitor or take action with respect to “Do Not Track” signals or other mechanisms. For more information on “Do Not Track,” visit http://www.allaboutdnt.com.
Analytics and Interest-Based Advertising
You may exercise choices to opt-out of the use of certain information collected by Google Analytics at https://tools.google.com/dlpage/gaoptout, by Google Analytics for Display Advertising, or the Google Display Network at https://www.google.com/settings/ads/onweb, or downloading the Google Analytics Opt-out Browser Add-on.
Most of the companies with whom we work to provide you with targeted ads support the Self-Regulatory Principles for Online Behavioral Advertising of the Digital Advertising Alliance (“DAA”) (“Principles”). This means that they allow you to exercise choice regarding the collection of information about your online activities over time and across websites for online interest-based advertising purposes. More information about these Principles can be found at www.aboutads.info/. If you want to “opt-out” of receiving online interest-based advertisements on your internet browser from advertisers and other companies that participate in the DAA Self-Regulatory Program for Online Behavioral Advertising and perform advertising-related services for us and our partners, please follow the instructions at www.aboutads.info/choices, or http://www.networkadvertising.org/choices. An “opt-out” Cookie will be placed on your device indicating that you do not want to receive interest-based advertisements. Opt-out Cookies only work on the internet browser and device they are downloaded onto. If you want to opt-out of interest-based advertisements across all of your browsers and devices, you will need to opt out on each browser on each device you actively use. If you delete Cookies on your device generally, you will need to opt out again. If you want to “opt-out” of receiving online interest-based advertisements on your mobile apps, please follow the instructions at http://www.aboutads.info/appchoices.
Additional Disclosures for California Residents
These additional disclosures apply only to individuals who reside in California. The California Consumer Privacy Act of 2018 (“CCPA”) provides additional rights to know, delete, and opt-out, and requires businesses collecting or disclosing personal information to provide notices and means to exercise rights.
A. Notice at Collection
In the past 12 months, we have collected the following categories of personal information enumerated in the CCPA:
For further details on the information we collect, including the sources from which we receive information, review the “What Kind of Information We Collect” section above. We collect and use these categories of personal information for the business purposes described in the “How We Use the Information We Collect” section above, including to manage RAM Restaurant Group Online Services.
Please review the “How We Disclose Information We Collect” and “Social Media and Technology Integration” sections above for further details about the categories of parties with whom we share information for business purposes and commercial purposes.
Right to Know and Delete
If you are a California resident, you have the right to know certain information about our data practices in the preceding 12 months. In particular, you have the right to request the following from us:
You also have the right to request the specific pieces of personal information we have collected about you.
In addition, subject to certain exceptions, you have the right to delete the personal information we have collected from you.
To exercise any of these rights, please call us at 1-253-588-1788, or email us at email@example.com, with the words “California Privacy Rights” in the subject line. In the request, please specify which right you are seeking to exercise and the scope of the request. We will confirm receipt of your request within 10 days. We may require specific information from you to help us verify your identity and process your request. If we are unable to verify your identity, we may deny your requests to know or delete it.
Do Not Sell My Personal Information
To the extent, RAM Restaurant Group sells your personal information as the term “sell” is defined under the California Consumer Privacy Act, you have the right to opt-out of the sale of your personal information by us to third parties at any time. You may submit a request to opt-out by calling us at 1-253-588-1788 or emailing us at firstname.lastname@example.org, with the words “California Privacy Rights” in the subject line.
You can designate an authorized agent to submit requests on your behalf. However, we will require written proof of the agent’s permission to do so and verify your identity directly.
Right to Non-Discrimination
You have the right not to receive discriminatory treatment by us for the exercise of any of your rights.
Financial incentives, as defined under the “CCPA, includes programs, benefits, or other offerings, including payments to consumers as compensation, for the disclosure, deletion, or sale of personal information about them. Although we do not consider our RAM Rewards program or Mug Club to be a “financial incentive,” each may be interpreted to be one under California law.
We offer discounted prices to consumers who sign up for and voluntarily provide certain requested personal information to us in connection with our RAM Rewards Club and Mug Club. You can find a full description of the RAM Rewards program here.
You have the right to withdraw from the RAM Rewards program at any time by contacting us at email@example.com or 1-253-588-1788.
We generally do not treat consumers differently if they exercise a privacy right under California law. However, you will need to be a RAM Rewards member (and voluntarily provide the personal information requested through each program) in order to receive certain member discounts or benefits. In such circumstances, we offer a price difference that is reasonably related to the value of your data to us in connection with the program.
Shine the Light
RAM Restaurant Group may share personal information as defined by California’s “Shine the Light” law with third parties and/or Affiliates for such third parties’ and Affiliates’ own direct marketing purposes. If you are a California customer, you are entitled to request (i) a list of the categories of personal information disclosed by us to third parties during the immediately preceding calendar year for those third parties own direct marketing purposes; and (ii) a list of the categories of third parties to whom we disclosed such information. To request such a notice, please email us at firstname.lastname@example.org. Requests must include “California Privacy Rights Request” in the first line of the description and include your name, street address, city, state, and ZIP code. Please note that RAM Restaurant Group is not required to respond to requests made by means other than through the provided mail address or email address.
Additional Disclosures for Data Subjects in Europe
Data protection laws in Europe distinguish between organizations that process personal data for their own purposes (known as “controllers”) and organizations that process personal data on behalf of other organizations (known as “processors”).
RAM Restaurant Group acts as a controller with respect to personal data collected as you interact with our websites, emails, and advertisements.
Lawful Basis for Processing
Data protection laws in Europe require a “lawful basis” for processing personal data. Our lawful bases include where: (a) you have given consent to the processing for one or more specific purposes, either to us or to our service providers, partners; (b) processing is necessary for the performance of a contract with you; (c) processing is necessary for compliance with a legal obligation, or (d) processing is necessary for the purposes of the legitimate interests pursued by us or a third party, and your interests and fundamental rights and freedoms do not override those interests.
Your Data Subject Rights
If you are a data subject in the European Economic Area (“EEA”), you have the right to access, rectify, or erase any personal data we have collected about you through RAM Restaurant Group Online Services, subject to certain exceptions. You also have the right to data portability and the right to restrict or object to our processing of personal data we have collected about you through RAM Restaurant Group Online Services, subject to certain exceptions. You may withdraw your consent at any time for any data processing we do based on the consent you have provided to us.
To exercise any of these rights, contact us as set forth in the section entitled “Contact Us” above and specify which European privacy right you intend to exercise. We will respond to your request within 30 days. We may require additional information from you to allow us to confirm your identity. Please note that we store information as necessary to fulfill the purposes for which it was collected, and may continue to retain and use the information even after a data subject request for purposes of our legitimate interests, including to comply with our legal obligations, resolve disputes, prevent fraud, and enforce our agreements.
If you have any issues with our compliance, you have the right to lodge a complaint with an EEA supervisory authority. We would, however, appreciate the opportunity to address your concerns before you approach a data protection regulator, and would welcome you directing an inquiry first to us: email@example.com or 1-253-588-1788.
©2022 RAM Restaurant Group, LLC. Name, design, logos, and related marks are registered trademarks of RAM Restaurant Group, LLC. All rights reserved.
Your California Privacy Rights
California residents have additional rights as set out in the “Additional Disclosures for California Residents” section below.
Your Nevada rights
Nevada law (NRS 603A.340) requires each business to establish a designated request address where Nevada consumers may submit requests directing the business not to sell certain kinds of personal information that the business has collected or will collect about the consumer. A sale under Nevada law is the exchange of personal information for monetary consideration by the business to a third party for the third party to license or sell the personal information to other third parties. RAM Restaurant Group does not currently sell personal information as defined under Nevada law. However, if you are a Nevada consumer and wish to submit a request relating to our compliance with Nevada law, please contact us at firstname.lastname@example.org and include the words “Nevada Rights” in the subject line.
Your European Privacy Rights
Data subjects in Europe have additional rights as set out in the “Additional Disclosures for Data Subjects in Europe” section below.
Children’s Online Privacy
RAM Restaurant Group recognizes the importance of protecting the privacy of children online. RAM Restaurant Group Online Services are intended for general audiences and are not directed to children under thirteen (13). We do not knowingly collect personal information as defined by the U.S. Children’s Online Privacy Protection Act (“COPPA”) from children in a manner that is not permitted by COPPA. If you are a parent or guardian and you believe that we have collected information from your child in a manner not permitted by law through RAM Restaurant Group Online Services, we ask that you e-mail us at email@example.com with the words “Children’s Privacy” in the subject line. If we become aware that a child under 13 has provided us with personal information as defined by COPPA, we will delete the child’s information from our records to the extent required by COPPA.
In California, we do not knowingly “sell” the personal information of minors under 16 years old.
If you are a California resident under 18 years old and you are registered with a Service, you can ask us to remove content or information you have posted to a Service. Email us at firstname.lastname@example.org with “California Under 18 Content Removal Request” in the subject line and tell us what you want to be removed. We may require additional information from you to allow us to verify your identity as well as details about where the content is posted. We will make reasonable good faith efforts to remove the post from prospective public view, although we cannot ensure the complete or comprehensive removal of the content and may retain the content as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
We implement and maintain reasonable administrative, physical, and technical security measures to help protect information about you from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. Nevertheless, transmission via the internet is not completely secure and we cannot guarantee the security of your information collected through RAM Restaurant Group Online Services.
Updates to this Policy